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If you wish to place an order, request a catalog or have any questions, please go to the locate a consultant page and email your consultant or the consultant nearest you with your order and/or questions. If the consultant has an order page, you can place your order through that link. Thank you!!
Kat's office hours are 7:30AM - 1PM Monday through Friday. Orders and emails sent in after 11am will be processed and/or answered the following work day. Please note, if contacting Kat after 12PM on Friday, you may not receive a response until Tuesday. All hours are posted for PST.
Shipping Rates
Most shipping is through UPS. We only ship to the U.S.A. Shipments to Alaska, Hawaii, Puerto Rico and APO addresses will be the actual shipping amount through USPS priority mail. If you want insurance and/or delivery confirmation on USPS packages, you MUST state this on your order or have the order shipped at your own risk. These packages will incur extra USPS actual charges for the extra services.
$.01 - $25.00 = $7.00
$25.01 - $50.00 = $8.00
$50.01 - $75.00 = $9.00
$75.01 - $100.00 = $10.00
add $1.00 for each additional $25.00
Shipping Information
All orders are shipped direct from our 2 suppliers. What this means is that your coffee is roasted and your dry mixes are hand packed and then direct shipped to you. The only exception is coffee orders shipping to APO boxes - these orders ship to our dry mix supplier first and then will ship with the dry mix part of the order or by itself.
No order is processed until full payment has been received. Any order cancelled will be assessed a 15% fee. Unless a product is received damaged, there are no refunds. Please note that items with "chips" in them could melt during shipment in the hot months. Also, pasta will sometimes cause condensation in mixes if left in the heat. These items are ordered at your own risk during hot months. If you receive a damaged item/s, you must notify Kat within 5 working days in order to receive a replacement or credit. If a product is damaged in shipment, the box and all packing must be kept so UPS can inspect it if they choose to for the claim. UPS claims can take up to 6 weeks to process.
Shipping Breakdown
Depending on what you order, you may receive 2 separate shipments for 1 order placed. Most orders from our coffee and dry mix suppliers will arrive to you within 10 working days from the day after I send you or your consultant an invoice. This time can increase because of holiday high volume or large orders.
Items from our dry mix supplier include all food and beverage mixes.
Items from our coffee supplier include all sizes of brewed coffees (does not include instant coffees), boxed tea bags and 750ml Stasero drink syrups. PLEASE NOTE: All coffee orders must weigh 12ozs or more. If they weigh less, you will be given the option of adding 1 or more items or be charged a $3.00 handling fee.
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